Returning Goods to SIP

SIP products are designed to withstand immense, heavy-duty use and perform at a top quality level. However, should any of our customers encounter a faulty machine, or a machine that has been damaged in transit or otherwise, we operate a returns policy for our machines. For a swift process, we ask that, when returning any equipment, the below criteria is followed at all times. This ensures a repair, solution, or alternative is quickly found, satisfying you and allowing work to commence.

Goods are not sold on a 'Sale or Return' nor 'On Approval' basis. Unauthorised returns will not be accepted and will be returned at the expense of the distributor. Goods correctly supplied to the order of the buyer will not be accepted for return or exchange unless prior agreement in writing has been arranged. In addition, a restocking fee at 15%, plus carriage charges, will be deducted from the credit note.

Criteria for Returning Goods

Any items authorised for return of repair must meet the following criteria. Failure to do so may result in the return not being accepted. Call our Customer Service team on 01509 500400 or email customerservice@sip-group.com for more information should you have any queries or questions.

• All goods must be packaged and labelled clearly.
• EIR Number must be on the outer packaging of EACH item.
• Damage/loss via packaging is the sender's responsibility.
• All consumables/accessories included must be returned.
• All fuels/oils must be removed, failure to do so will incur charges (as set out in your SIP Warranty Pre-Return Conditions).

Any faults found that are not covered under warranty will be subject to charges. If the item is not covered by warranty, an estimate will be given for repair and/or return of the item. 

All warranty repairs will be returned, carriage paid by SIP.

Returning Goods Procedure

All returned SIP items must include a registered EIR Return Number (EIR), which will be authorised and confirmed before any returns can be accepted. To obtain an EIR number, please call our Customer Service team on 01509 500400, or email customerservice@sip-group.com with the following information and criteria met:

• A valid distributor account number
• SIP part number for any faulty items
• Description of any faults in question
• Proof of end user purchase provided

SIP Industrial Products will arrange for the collection of warranty items with an EIR Return Number (EIR). We will only issue an EIR Number on receipt of a valid proof of purchase.